FAQs

1. What is your order processing time?
We process all orders within 1-3 business days after they are placed.

2. How long does delivery take?
Delivery typically takes 5-9 business days, depending on your location. This means the total delivery time (processing + transit) is 6-12 business days.

3. Do you offer free shipping?
Yes! We offer Free Shipping on all orders within the United States. No additional fees, no minimum purchase—just free delivery, every time.

4. What is your order cut-off time?
Orders placed before 5:00 PM (PST) will begin processing the same day. Orders placed after this time will be processed the following business day.

5. Where do you ship to?
Currently, we only ship within the United States.

6. What payment methods do you accept?
We accept the following payment options:

Visa
Mastercard
American Express
JCB
Discover
Diners Club
Apple Pay

7. Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package until it arrives at your doorstep.

8. What if I need to make changes to my order?
If you need to make any changes to your order (such as updating your shipping address), please contact us as soon as possible at support@proprintingny.com or call us at +1 (718) 861-7772‬. Changes can only be made before your order has been shipped.

9. Do you accept returns or exchanges?
Currently, our return/exchange policy is outlined in detail on our Returns & Exchanges page. Please visit that section for the most accurate and up-to-date information.

10. How can I contact you for further assistance?
You can reach us via email at support@proprintingny.com or call us at +1 (718) 861-7772 during our business hours:

Monday to Friday: 12:00 AM – 7:00 PM (PST)

We’re always happy to assist you with any questions or concerns!